News

Customer Care Representative – Arabic

Added: 22.01.17

Date: January 22, 2017

Job Title: Customer Care Representative – Arabic

Work Location: Dubai, UAE

Reports to:  Supervisor – Customer Care

Department: Customer care

Job Description

  • Interacting with customers over phone & by email for:
    • Getting approvals for repair estimates
    • Conveying any repair related information
    • Prioritizing tasks to ensure timely fulfilment of SLAs
    • Handling the basic level queries of customers
    • Handling customer complaints and follow-ups
    • Interacting with retail outlets for any service related queries
    • Coordinating with the respective internal team members for finding solutions of issues
    • Escalating of relevant issues to Managers

Profile

  • Bachelor’s Degree
  • Good personality & immaculately groomed
  • Experience in a professional call center / BPO
  • Experience in complaint handling
  • Excellent verbal and written communication in English
  • Arabic Speaker
  • Proficiency in MS Office