E-Commerce Assistant

Date: January 14, 2018

Job Title: E-Commerce Assistant

Work Location: Dubai, UAE

Reports to: Assistant Manager, E-Commerce

The Job:

 Assisting the E-commerce team in order processing & support.

Job Description:

Catalogue Management:

  • Liaising with Brand Managers regarding the management of E-commerce brand catalogues on a weekly basis for RivoliShop.com and RivoliEyezone.com
  • Uploading and maintaining images, short and long descriptions, technical specifications, pricing, promotion codes and product attributes for all categories across all Group Ecommerce sites.
  • Maintaining product in-stock levels and promotional price changes

Order Management:

  • Monitoring daily E-commerce orders
  • Processing orders via Navision and informing Brand Teams to organize stock in Warehouse (WH) in a timely manner
  • Cross checking successful transactions via Network International and following up when, where required
  • Liaising with Brand Coordinators and WH regarding timely stock transfer to ensure meeting deadlines
  • Customer Service
  • Liaising with WH and customer regarding timely delivery and following up where there are issues
  • Managing all E-commerce customer service comments

Research & QA Testing:

  • Supporting the Digital Team in researching E-commerce best practices to ensure all E-commerce sites are up-to-date.
  • Supporting the Digital Team in continuously testing the site for bugs and functional issues
  • Reporting
  • Liaising with the Digital Team in developing daily E-commerce order and analytic reports
  • Assisting in managing the Group Website
  • Supporting the Digital Team in managing rivoligroup.com updates
  • Supporting the Digital Team in ensuring that Rivoli Group concepts and brands are updated on Mall websites regionally

Skills Required:

  • At least 2 years of hands on experience in Digital Ecommerce, working on developing, setting up and managing platforms including Hybris, Magento, ASP.net, Storefront etc.
  • Qualification in Information Technology/Computer Applications/ E-commerce
  • Good knowledge of MS Office (Word, Excel, PowerPoint, Visio, Outlook), VBScript, JavaScript, CSS, HTML, XML, PHP
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