Store Manager - Rivoli Eyezone

Store Manager - Rivoli Eyezone

  • Date: November 3, 2019
  • Job Title: Store Manager - Rivoli Eyezone
  • Work Location: UAE, Oman, Qatar
  • Reports to: Retail Manager

The Job

The Store Manager orchestrates the performance of the retail store and the crew towards excellence and triumphs on all dimensions. S/He is the Brand Ambassador, with well-rounded skills, high levels of passion, focus, determination and service orientation. As an effective leader, guides, coaches and develops the retail team of sales and optometrists.

Job Description

1. Sales

  • Meeting and exceeding sales, individual and store(s) targets 
  • Ensuring growth, higher sales conversions, improving consistently on other store performance indicators
  • Managing store promotions and retail discounts, within set parameters

2. Brand Ambassador

  • Carrying authentic passion and belief in the concept and the  brand
  • Developing and maintaining personalized customer relationship, on an on-going basis
  • Effectively analyzing business to ensure customer continuity
  • Engaging with current & prospecting new customers by using CRM and other tools/leads
  • Acquiring In-depth product knowledge of brands and a good knowledge level of competing brand(s)

3. Retail Focus

  • Acquiring and sharing evolving market trends and competitive activities
  • Managing the day to day running of the store flawlessly
  • Ensuring adequate stock levels at all times, minimizing stock out situations
  • Ensuring highest level of store upkeep, hygiene and visual merchandising standards
  • Capturing and submitting data and reports accurately

4. Team Management

  • Developing a cohesive, fully trained & motivated team to deliver superior customer service on a consistent basis
  • Leading by example reflecting the values of the brand, integrity and discipline
  • Supervising and managing assigned store(s) but also filling in for staff while on the shop-floor, personally dealing with ‘Key/Valuable customers’
  • Communicating and coaching the team on product, sales, market & operational areas along with infusing high levels of energy

5. Reporting and Head Office Liason

  • Providing a structured feedback to the Management on opportunities for continuous improvement
  • Playing an instrumental role in on-going development of the boutique: ‘People’ and ‘Practices’
  • Submitting timely reports, analysis, forecast & sharing market intelligence
  • Adhering to operational standards & Company policies

Profile

  • 5 to 8 years ‘of experience in a retail environment, with a minimum of 2 years directly managing teams & with a track record of fulfilling store financial targets
  • Previous work experience should be with a strong brand /format in the GCC
  • Preferably a Bachelor’s degree in Business Management or related areas
  • Sharp numerically, with an ability to analyze data /identify trends & opportunities
  • Proven experience in high levels of customer interactions
  • Strong verbal & written communication skills with command over English language
  • Desire to inspire & influence team with a high level of integrity and professionalism
  • Technology savvy , agile, creative  & a quick to adapt to changes

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