The R-Concierge Personal Shopping is a premium, intimate and complimentary service available to new and regular clients.

Catering to our most discerning customers, R Concierge arranges appointments with one of our talented consultants for an entirely bespoke experience, designed to meet the needs of each individual customer.


Customers are invited to sit back and relax in the comfort of our luxurious and private Rivoli Lounge - located in the heart of the city - and choose from a carefully curated suite of products, unique to each customer.

The R Lounge is an exclusive space catering to Rivoli Group’s VIP clientele at The H Hotel in Dubai. Created to provide an exclusive and unparalleled experience for clients and guests in a luxurious and private atmosphere, The R Lounge will be used to unveil bespoke collections and showcase special pieces to Rivoli’s selected clients in a personalized and intimate setting.

As a destination of choice for connoisseurs, collectors and those looking to enter the exciting world of haute-horlogerie, The R Concierge encapsulates Rivoli’s commitment to offering its customers the best luxury retail experience.

The R Concierge service in the Rivoli R Lounge is the only customer service initiative of its kind in the region - one of the myriad ways in which the Rivoli Group provides its loyal clients with exceptional customer service while upholding its reputation as the Middle East’s leading lifestyle retailer.

Book your appointment

Book your appointment below for special requests and one-on-one shopping advice.

  • Request for special orders
  • Pre-book novelty pieces
  • Personalize your watch
  • Gifting suggestions

The R Lounge can be contacted at 04 32 98 140 or write to us at therlounge@rivoligroup.com



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