R Concierge

The R Concierge Personal Shopping is a premium, intimate and complimentary service available to new and regular clients.

Catering to our most discerning customers, the R Concierge arranges appointments with our expert consultants for an entirely bespoke experience, designed to meet the needs of each individual customer.


Customers are invited to sit back and relax in the comfort of our luxurious and private Rivoli Lounge (R Lounge) - located in the heart of the city - and choose from a carefully curated suite of products, unique to each customer.

This exclusive space caters to Rivoli Group’s VIP clientele at The H Hotel in Dubai, and provides an unparalleled experience to unveil bespoke collections and showcase special pieces to Rivoli’s selected clients in a personalized and intimate setting.

As a destination of choice for connoisseurs, collectors and those looking to enter the exciting world of haute-horlogerie, exquisite eyewear and more, The R Lounge encapsulates Rivoli’s commitment to offering its customers the best luxury retail experience.

The R Concierge service in the R Lounge is the only customer service initiative of its kind in the region - one of the myriad ways in which the Rivoli Group provides its loyal clients with exceptional customer service while upholding its reputation as the Middle East’s leading lifestyle retailer.



Our dedicated team will assist you with any special request you may have and provide you with a one-on-one shopping advice. 

Contact us For:

01 - Special orders

02 - Pre-booking novelty pieces

03 - Personalizing your product

04 - Gifting suggestions

You may request a call back via the form below, or contact the R Lounge at +971-4-3298140 and therlounge@rivoligroup.com.


Get In Touch


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