Customer Care

The world class experience we offer our customers extends well beyond the stores. We have designated conveniently located R Care Centers and Drop-off Locations to accept all customer care requests.

The Rivoli Group prides itself in having an unmatched after sales service powered by a large customer care team with highly skilled Swiss-trained watchmakers, expert eyewear technicians, and qualified staff equipped with state-of-the-art tools. They are committed to provide a comprehensive service and are geared to meet every need.

R Care Centers – For Quick Repairs.

With an objective to provide ‘express service’ to customers , 16 R Care Centers have been opened in the UAE & Oman. The R Care Centers are located within our retail stores and provide instant minor watch repair to customers.

WHY USE US?

01

Express service. Battery replacement and other minor repairs are done in 10 minutes.

02

‘Fresh’ & ‘Swiss made’ batteries used.

03

Genuine ‘Brand spare parts’ used.

04

Trained watchmakers.

05

Water resistance test carried out.

06

Free cleaning of watch case and bracelet.

07

Battery & generic strap replacement undertaken for non Rivoli Group brands.

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List of R Care Centers

location name

city

store number

operating hours

day-off

Rivoli, Mirdiff City Center

Dubai

12:00 PM - 9:00 PM

open All days

Omega, Dubai Mall

Dubai

12:00 PM - 9:00 PM

open All days

Rivoli, Al Fahidi

Dubai

12:00 PM - 9:00 PM

open All days

Watches

DROP-OFF LOCATIONS

Our Team

HIGHLY SKILLED SWISS-TRAINED TEAM

We maintain our world class quality of service through constant development of our highly skilled watchmakers.

They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.

Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all types of communication quickly and accurately throughout the process of complaint, repair and maintenance.


Rivoli

WORLD CLASS FACILITIES

Our authorized service center is a proficiently designed state of the art workshop which houses over 100 staff.

The facility provides a complete range of repair servicing and repairs and a large spare parts and logistics center with comprehensive data processing capabilities. The service center has been rated as the biggest and best such facility in the region by many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.

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