About Rivoli

The Rivoli Group is today, synonymous with luxury lifestyle retail. Over the last three decades, it has established a wide footprint, serving its customers across the UAE, Oman, Qatar and Bahrain offering a diverse portfolio of over 100 prestigious international brands and an unmatched retail experience.

ABOUT RIVOLI GROUP

Rivoli encompasses a wide spectrum of all things premium such as watches, eyewear, jewelry, leather accessories and writing instruments.

From its headquarters in Dubai, the Group has swiftly established its reputation as one of the largest importers, distributors and retailers of luxury products with over 300 stores in the region. The Group also manages travel retail in leading airports and on-board airlines.

Critical to the success of the Group is an outstanding team of over 1,600 professionals driven to deliver a remarkable customer experience.

With a diverse range of international brands, distinctive stores and exceptional service, the progress of the Rivoli Group is based firmly on quality, reliability and customer centricity.

Woven into the fabric of Rivoli is commitment, diligence and the pursuit of excellence; values that have propelled the Group to the position of repute it enjoys today. Every employee at Rivoli Group is a glowing testament to these values.

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“R” PHILOSOPHY

Excellence, quality assurance, rewards and an experience beyond compare. These are cornerstones of the Rivoli “R” Philosophy.

It is the bedrock upon which we have built our reputation as a leading lifestyle retailer in the Middle East. Everything, from our products and service to our people and working culture is steeped in this philosophy.

For retailers and customers alike, ‘R’ is a badge of excellence, a guarantee of quality and an experience designed to delight consumers. A closer look at the ‘R’ philosophy highlights the elements that represent the cornerstones of our success..

Retail – Concept stores tailored to, meet different customer needs.

Range – Extensive portfolio of world-class luxury brands offering only the best for our customers.

Reach – Large number of stores throughout the region, making it easy for the customer to reach us.

Reliable – Unmatched service every time, for an unparalleled customer experience.

Resources – Outstanding team of over 1,600 professionals, all dedicated to fulfill our promise.

Responsible – Committed to the highest standards of stores, products and services.

Rewards – Year-round advantages and benefits for customers building long lasting relationships.

“R” PHILOSOPHY

I am delighted to welcome you to our website and hope that you will enjoy our vast array of international luxury retail brands and will take the time to browse through our online store.

Over the years our aim has been to become the leading luxury lifestyle retailer in the region and my team of 1,600 staff and I remain committed to fulfilling this mission.

The COVID 19 pandemic has caused monumental changes to the world we live in and we have worked hard to transform the way we operate to better serve all our stakeholders. Our renewed focus on our online retail business whilst continuing to expand our stores, demonstrates our commitment to our customers and our resilience in times of change. We continue to strive to provide our customers with the finest products and services across our line of watches, eyewear, accessories and leather goods whilst at the same time ensuring the safety of our customers and staff.

We also recognize the shift in work/life landscapes and the need for a focus on health. With that in mind, our recent initiative to launch ‘Rivoli Vision’ as our dedicated eyewear division will ensure we continue to provide the best in vision care to our discerning clients.

At Rivoli Group we take our corporate social responsibility very seriously and have been involved in local and international initiatives. Examples include our #VisionCareForHeroes initiative for frontline workers in the UAE, Qatar, Oman & Bahrain during the COVID 19 pandemic through our partnership with the Frontline Heroes Office or our recent association with the office of the Crown Prince of Abu Dhabi with the REACH program to eradicate River Blindness globally.

As part of The SWATCH Group, we are proud to be the official timekeeper for EXPO 2020 and as we head towards the UAE’s 50th year celebrations in December 2021, it gives me great pleasure to be a part of an organization that is agile and remains at the forefront of innovative luxury retail solutions in this dynamic and wonderful country that is my home.

I am confident that we will continue to exceed our customers’ expectations and I thank my team for their passion and resilience in making every day a success!

RAMESH PRABHAKAR, Vice Chairman & Managing Partner
 

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