With 22 R Care Centers located across select stores in the UAE, Qatar, Oman, and Bahrain, Rivoli Group offers minor watch repairs, battery replacement services, and accessories to complement your timepieces.
Here are some essential watch care tips to help keep your timepiece performing at its best.
1. Always replace discharged batteries immediately to avoid the risk of leakage, which could damage the watch movement.
2. Always visit a Rivoli store or an R Care Center for accessory orders, battery replacements, watch repairs, or maintenance.
3. Wipe your watch with a soft cloth if it comes into contact with water or perspiration.
4. Do not use the pushers in water, even if your watch is water-resistant.
5. Avoid changing the date between 10 PM and 2 AM, as this can interfere with the automatic date-change mechanism.
6. Please do not open your watch or attempt to repair it yourself.
7. It is recommended to have your watch serviced every 3 to 4 years.
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Our Team
We maintain our world class quality of service through constant development of our highly skilled watchmakers.
They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.
Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all types of communication quickly and accurately throughout the process of complaint, repair and maintenance.
Our authorised service centre is a proficiently designed state of the art workshop which houses over 100 staff.
The facility provides a complete range of repair services supported by a large spare parts bank and logistics team with comprehensive data processing capabilities. The service centre has been rated as the biggest and best such facility in the region by many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.
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