the job
Drive business development, operational excellence, and achievement of commercial goals across the region in close collaboration with the Manager – Region, ensuring alignment with Rivoli Group’s strategic objectives. The Assistant Manager serves as a key contributor and plays an integral role in coordinating initiatives across teams and departments, with hands-on responsibility in retail and support functions.
Job Description
Retail – Business & Operations
- Work jointly with the Manager – Region, in monitoring sales and P&L performance for all stores, supporting the achievement of annual budgeted targets
- Coordinate with brand teams to maintain optimal stock levels, facilitate merchandising activities, and ensure execution of store upkeep and hygiene standards per SOPs
- Support organization and documentation of monthly store visits for self and the regional team; ensure upstream of timely and accurate reporting
- Oversee store scheduling adherence and support operational compliance with mall timings
Staff Management
- Collaborate with the Manager – Region, to ensure stores are adequately staffed per budget
- Highlight and address resource and manpower needs with function and division heads under guidance
- Schedule and support staff induction, brand, and soft skill trainings
- Provide input in evaluating sales performance and support the implementation of performance improvement plans for sales teams
- Compile staff rosters, leave planners, and facilitate timely completion of staff appraisals and probation assessments
Administration
- Ensure the proper documentation and updating of staff leave records
- Assist in managing uniform procurement and issuance, liaising with vendors and HQ, and enforcing grooming guidelines
- Prepare and ensure accuracy of documentation for staff allowances and related payments as directed
Asset Management & Maintenance
- Coordinate routine fit-out, maintenance, and store improvement initiatives under supervision, liaise with contractors and asset management teams.
- Ensure permits and approvals are acquired timely for works, and vendor selection aligns with company requirements
Marketing & Promotions
- Support identification and execution of local promotional activities, including collateral management, mall permissions, and partnership tie-ups
- Facilitate coordination between brand teams, ROM, and division heads for successful campaign implementation
Finance & Compliance
- Conduct periodic stock takes and surprise audits as scheduled, reporting findings to Manager - Region and Finance
- Validate petty cash, stock summaries, and POS promotional implementation in line with SOP.
- Support process compliance and documentation for financial transactions and controls
Warehouse & Logistics
- Coordinate stock movements, consignments, and inter-store transfers in concert with the warehouse/logistics team
- Ensure timely documentation and adherence to standard operating procedures in logistics
Customer Care & Service
- Assist in managing resolution of service issues and escalation cases, ensuring alignment with HQ Customer Care
- Support follow-up and closure of PSF calls and service cases, and maintain accurate records
Legal & PRO Activities
- Liaise with the PRO team to ensure compliance with statutory and regulatory requirements related to permits, visas, staff documentation, and payment obligations
- Assist in preparation and review of necessary documentation for government and regulatory bodies
Leasing & Expansion
- Support identification and evaluation of new location prospects, assist in lease negotiations, and ensure contracts and statutory documents are completed as per requirements
General & Reporting
- Regularly upstream local developments, competitor activities, mall updates, and recruitment progress etc.
profile
- Bachelor’s degree in Business Management or a related stream
- At least 5-8 years of relevant experience in retail operations, preferably in luxury or multi-brand environments
- Experience in handling large teams in multiple stores
- Strong communication, teamwork, and problem-solving abilities
- Proven ability to multitask and support cross-functional teams
- High adaptability, attention to detail, and customer-centric approach
