The job
The ERP & Retail POS Specialist will support, configure, and continuously improve Microsoft Dynamics 365 Business Central and LS Central/LS Retail across retail stores and back-office operations.
The role will work closely with Finance, Supply Chain, Retail Operations, stores, and technical teams to understand business requirements, resolve functional issues, improve processes, and support integrations between ERP, retail POS, and other business applications.
Job Description
- Provide functional support for Business Central and LS Central/LS Retail.
- Support POS operations including sales, returns, payments, pricing, promotions, discounts, stock movements, and end-of-day activities.
- Support Finance, Sales, Purchasing, Inventory, Supply Chain, and retail-store processes.
- Gather business requirements and translate them into functional specifications and practical system solutions.
- Configure standard system functionality and coordinate extensions or customizations with developers and implementation partners.
- Support integrations and validate transaction flows between Business Central, LS Central, POS, and third-party applications.
- Investigate recurring functional, data, interface, and store-level issues.
- Prepare test scenarios and conduct functional, integration, regression, and user acceptance testing.
- Support system releases, new-store rollouts, data migration, implementation, and post-go-live validation.
- Prepare user guides, process documentation, and training materials.
- Support the transition of relevant processes and data from Microsoft Dynamics NAV and LS Retail to Business Central and LS Central.
PROFILE
- 5–7 years of functional experience supporting ERP and retail POS solutions, preferably in a multi-location retail environment.
- Strong hands-on experience with Microsoft Dynamics 365 Business Central.
- Strong functional knowledge of LS Central or LS Retail and retail POS operations.
- Good understanding of Finance, Sales, Purchasing, Inventory, Supply Chain, pricing, promotions, replenishment, and store operations.
- Experience in requirements gathering, functional documentation, system configuration, testing, integrations, data validation, and user training.
- Experience supporting retail-store rollouts and ERP/POS implementation projects would be preferred.
- Experience with Microsoft Dynamics NAV and migration to Business Central would be an advantage.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into practical system solutions.
- Clear communication with business users, store teams, developers, and vendors.
- Strong attention to data accuracy, process controls, and documentation.
- Proactive, service-oriented, and able to manage multiple priorities.
