The job
Drive both store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.
Job Description
A. Sales Performance
- Track sales performance against individual and overall store targets, take corrective actions to improve any shortfall.
- Analyze sales data and trends to identify opportunities for improvement.
- Conduct periodic sales reviews and huddles with the team.
- Support the Store Manager in developing and executing sales action plans.
B. Client Relationship Management
- Drive clienteling initiatives across the team - oversee and support client relationship management, including maintaining key client contacts and ensuring regular, personalized follow-ups.
- Analyze client feedback and sales data to enhance service and identify growth opportunities.
- Ensure accurate CRM record-keeping and lead staff training on advanced clienteling and after-sales service.
- Review and act on mystery shopping and client feedback reports to enhance service quality
- Develop high value client relationships through exceptional service standards
- Handle and resolve escalated customer issues
C. Product & Brand Proficiency
- Perform as a resource for product and brand knowledge, supporting both the team and clients.
- Co-lead product launches and assist with in-store marketing activations to drive engagement and sales.
D. Store Operations
- Oversee cash handling, inventory records, and compliance with SOPs.
- Conduct regular audits and ensure timely stock replenishment.
- Liaise with HQ and vendors for visual merchandising updates and stock transfers.
- Identify and resolve stock discrepancies while implementing shrinkage prevention measures and training staff on related protocols
- Prepare and submit daily/weekly operational and sales reports.
- Ensure accurate record-keeping and compliance with company policies.
E. Team Leadership & Development
- Supervise daily activities of the sales team, providing guidance and support.
- Schedule shifts, approve leave requests, and manage attendance.
- Provide constructive feedback and coaching during regular one-on-ones.
- Lead by example in client service, grooming, and conduct.
profile
- Bachelor’s degree or Diploma in Business Administration or related field.
- 6+ years’ experience, preferably in luxury retail, with at least 2 years in a supervisory role.
- Proven leadership and team management skills.
- Strong sales, clienteling, and operational expertise.
- Excellent communication, organizational, and problem-solving skills,
- Proficiency in business communication skills
- Impeccable grooming and brand representation.
- Proficiency in MS Office (Excel & word)
