Customer Care Center

The world class experience we offer our customers extends well beyond the stores. The Rivoli Group prides itself in having an unmatched after sales service powered by a large customer care team with highly skilled Swiss-trained watchmakers and qualified technical staff equipped with the latest tools. They are committed to provide a comprehensive service and are geared to meet every need.

With a team of over 100 customer service staff, we are working to constantly enhance our technical facilities in accordance with international standards Ensuring a dependable, friendly and efficient customer service experience is our highest priority.

To make it as easy as possible for our customers to reach us for their service needs, we have designated conveniently located stores to accept all customer care requests.

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R CARE CENTERS

R Care Centers – Rivoli Group’s new initiative of Quick Repairs.

With an objective to provide ‘express service’ to customers , 11 R Care Centers have been opened in the UAE & Oman. The R Care Centers are located within our retail stores and provide instant minor watch repair to customers.

USP of R CARE CENTERS

  • Express service. Battery replacement and other minor repairs are done in 10 minutes.
  • ‘Fresh’ & ‘Swiss made’ batteries used.
  • Genuine ‘Brand spare parts’ used.
  • Trained watchmakers.
  • Water resistance test carried out.
  • Free cleaning of watch case and bracelet.
  • Battery & generic strap replacement undertaken for non Rivoli Group brands.
LOCATION NAME
EMIRATE
STORE NUMBER
OPERATING HOURS
DAY-OFF
Rivoli Wafi
Dubai
+971 4 324 6675
12:00 pm - 9:00 pm
Open all days
Rivoli Mirdiff City Center
Dubai
+971 4 284 3812
12:00 pm - 9:00 pm
Open all days
Omega, Dubai Mall
Dubai
+971 4 339 8307
12:00 pm - 9:00 pm
Open all days
Rivoli Al Fahidi
Dubai
+971 4 353 6216
12:00 pm - 9:00 pm
Open all days
Rivoli, Dubai Marina Mall
Dubai
+971 4 434 2542
12:00 pm - 9:00 pm
Open all days
Hour Choice, Lulu Hyper Qusais
Dubai
+971 4 298 7785
11:00 am – 10:00 pm
Open all days
Rivoli Sahara Center
Sharjah
+971 6 531 3169
12:00 pm - 9:00 pm
Open all days
Rivoli Al Wahda
Abu Dhabi
+971 2 443 7332
12:00 pm - 9:00 pm
Open all days
Rivoli Al Bawadi Mall
Al Ain
+971 3 784 0170
12:00 pm - 9:00 pm
Mondays
Rivoli Fujairah Towers
Fujairah
+971 9 224 2936
12:00 pm - 9:00 pm
Tuesdays
Rivoli Sabco Center
Muscat
+968 2 465 2711
10:00 am – 8:00 pm
Fridays
Rivoli Manar Mall
RAK
+971 7 227 2242
12:00 pm - 9:00 pm
Tuesday
Rivoli Doha City Center
Doha
+974 4483 3679
12:00 pm - 9:00 pm
Sunday
Longines, Bahrain City Center
Bahrain
+973 1717 8371
Sun, Tue - Thu 04:00 pm - 09:00 pm, Fri/Sat 01:00 pm - 10:00 pm
Monday
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World Class Facilities

Our authorized service center is a proficiently designed state of the art workshop which houses over 100 staff.

 The facility provides a complete range of technical servicing and repairs and a large spare parts and logistics center with comprehensive data processing capabilities. The service center has been rated as the biggest and best such facility in the region by the many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.

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Highly skilled Swiss-trained service team

We maintain our world class quality of service through constant development of our highly skilled watchmakers.

They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.

Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all communications quickly and accurately throughout the process of complaint, repair and maintenance.

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