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Customer Care Center
The world class experience we offer our customers extends well beyond the stores. The Rivoli Group prides itself in having an unmatched after sales service powered by a large customer care team with highly skilled Swiss-trained watchmakers and qualified technical staff equipped with the latest tools. They are committed to provide a comprehensive service and are geared to meet every need.
With a team of over 100 customer service staff, we are working to constantly enhance our technical facilities in accordance with international standards Ensuring a dependable, friendly and efficient customer service experience is our highest priority.
To make it as easy as possible for our customers to reach us for their service needs, we have designated conveniently located stores to accept all customer care requests.
R Care Centers – Rivoli Group’s new initiative of Quick Repairs.
With an objective to provide ‘express service’ to customers , 11 R Care Centers have been opened in the UAE & Oman. The R Care Centers are located within our retail stores and provide instant minor watch repair to customers.
USP of R CARE CENTERS
- Express service. Battery replacement and other minor repairs are done in 10 minutes.
- ‘Fresh’ & ‘Swiss made’ batteries used.
- Genuine ‘Brand spare parts’ used.
- Trained watchmakers.
- Water resistance test carried out.
- Free cleaning of watch case and bracelet.
- Battery & generic strap replacement undertaken for non Rivoli Group brands.
- BlancpainSelect Location
- BreguetSelect Location
- Calvin KleinSelect Location
- Carl F. BuchererSelect Location
- Glashütte OriginalSelect Location
- Harry WinstonSelect Location
- IWCSelect Location
- LonginesSelect Location
- MontblancSelect Location
- OmegaSelect Location
- RadoSelect Location
- SwatchSelect Location
- TissotSelect Location
- ZenithSelect Location
- Eye WearSelect Location
- Trendy timeSelect Location
- Other BrandsSelect Location
Our authorized service center is a proficiently designed state of the art workshop which houses over 100 staff.
The facility provides a complete range of technical servicing and repairs and a large spare parts and logistics center with comprehensive data processing capabilities. The service center has been rated as the biggest and best such facility in the region by the many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.
We maintain our world class quality of service through constant development of our highly skilled watchmakers.
They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.
Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all communications quickly and accurately throughout the process of complaint, repair and maintenance.
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