Ecommerce Assistant

Ecommerce Assistant

  • Date: June 9, 2019
  • Job Title: Ecommerce Assistant
  • Work Location: Dubai, UAE
  • Reports to: Manager, Ecommerce

The Job

 Assisting the Ecommerce team in order processing and Support.

Job Description:

Catalogue Management:

·       Liaising with Brand Managers regarding the management of Ecommerce brand catalogues on a weekly basis for and

·    Uploading and maintaining images, short and long descriptions, technical specifications, pricing, promotion codes and product attributes for all categories across all Group Ecommerce sites

·       Maintaining product in-stock levels and promotional price changes

Order Management:

·       Monitoring daily Ecommerce orders

·       Processing orders via Navision and informing Brand Teams to organize stock in Warehouse in a timely manner

·       Cross checking successful transactions via Network International and following up when and where required

·       Liaising with Brand Coordinators and Warehouse team regarding timely stock transfers to ensure meeting deadlines

·       Liaising with the Warehouse team and customer regarding timely delivery and following up where there are issues

·       Managing all Ecommerce customer service comments

·       Customer service

Research & QA Testing:

·       Supporting the Digital Team in researching Ecommerce best practices to ensure all Ecommerce sites are up-to-date.

·       Supporting the Digital Team in continuously testing the site for bugs and functional issues

·       Reporting

·       Liaising with the Digital Team in developing daily Ecommerce order and analytic reports

·       Assisting in managing the Group Website

·       Supporting the Digital Team in managing updates

·       Supporting the Digital Team in ensuring that Rivoli Group concepts and brands are updated on Mall websites regionally


·        At least 2 years of hands on experience in Digital Ecommerce, working on, developing, setting up and managing platforms - Hybris, Magento,, Storefront etc.

·       Qualification in Information Technology/ IT/ Ecommerce/Computer Applications an advantage with knowledge of MS Office (Word, Excel, PowerPoint, Visio, Outlook), VBScript, JavaScript, CSS, HTML, XML, PHP


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